Bookings should be made through our website www.trentinoresidences.it or by contacting our Booking Office (Mon-Fri from 9.00 am to 7.00 pm). Acceptance of the booking will depend on availability of the specific apartment type at the specific residence for the period requested. Bookings shall only be considered confirmed once payment of the deposit has been received.
Check-in and check-out
Check-in is strictly no earlier than 4.00 pm and early check-in will not be offered for any reason. At check-in a deposit of €150.00 will be requested, together with payment of the balance. The deposit will be returned on the day of departure after the return of the keys and following a final check of the apartment by the Residence staff. Check-out and departure must be completed strictly by 9.30 am and late check-out will not be offered for any reason. We kindly ask our guests to understand that arrival/departure times must be strictly observed in order to allow our cleaning service to clean and prepare the apartments for the newly arriving guests.
Terms of cancellation and refunds
Bookings made through our website and reservations made through our Booking Office are governed by the same cancellation and refund terms. In case of cancellation, guests have the right to a partial refund of the deposit on the following terms:
- 70% of the deposit amount for cancellations 30 WORKING DAYS before the beginning of the reservation;
- 50% of the deposit amount for cancellations from 29 to 20 WORKING DAYS before the beginning of the reservation;
- No refund for cancellations less than 20 WORKING DAYS before the beginning of the reservation.
Warning: late arrival or early departure does not result in any entitlement to a refund or any other type of compensation.
Guests may pay the balance due upon arrival by cheque, cash, Bancomat bank transfer or credit card (Visa or MasterCard).
Opening times, regulations and means of access to shared facilities (swimming pool, spa, gym, arcade, baby rooms, etc.) are established by the Residence management and may vary according to the season (summer or winter) and period (high or low season).